Retrievals

Page last updated: 1/10/19

Retrieving and Returning Boxes

KSU contracts with a commercial records and information management company to store non-permanent, inactive (non-current) hard copy records. Our containers are tracked by barcode labels affixed to the outside of the box.

To retrieve your records for temporary re-use or review, simply complete an Offsite Storage Service Request, select “Retrieve boxes from storage,” and list the barcode label numbers of the boxes in the “Comments” field.

Boxes may be “checked out” of storage for up to 90 days. If the records are related to an audit, please note “For audit” in the “Comments” field, and we will extend the due date as needed.

Standard delivery time is one business day, if the order is submitted by Noon. If your order is placed after the deadline, allow two business days.

To return boxes to storage, choose one of these methods:

  • Reply to the original confirmation email (sent from records2go) with a message in the body of the email indicating when and where the boxes can be picked up.
  • Complete a new Offsite Storage Service Request, select “Pick up boxes to return to storage,” and enter the barcode label numbers in the “Comments” field.

If the boxes are not returned to storage after 90 days, and no extension has been requested, they will be permanently removed from offsite storage inventory.

To return the boxes to storage after 90 days, treat them as new boxes - request and affix new barcode labels, and complete a new Transmittal Form.

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